Робота для студентів. Компанія “Promotion”
Компанія Promotion-staff, провідна компанія, що надає послуги аутстаффінгу, аутсорсингу, рекрутменту. Шукаємо кандидата на вакансію “Technical support” в міжнародну компанію.
1. Technical support for service centers in Ukraine, Caucasus, Moldova and Central Asia in the consumer categories:
• PHOTO- VIDEO-camera
• Home Appliances
• Washing Machine
• BEAUTY CARE
Details of technical support responsibilities:
o Answering Pass’ questions in the knowledge base
o Correspondence with Pass about technical issues
o Creating technical bulletins (repair procedures, s/p changes, uploading of service manuals, providing service seminars and WEBinars)
o Uploading of new software
2. Consumer Pass Network Development:
Examination of candidates applying for authorization in all consumer categories
Monitoring of reported warranty repairs
3. Tight communication with factories:
Negotiations to solving of mass quality issues
Requesting software, firmware, and actual service documents
Collecting data of reported repairs to make Quality Reports by supported categories
Arranging of Quality Caravans (support of visits of representatives from factories in our countries)
Reporting in English on a monthly base.
Support specialists for time efficient and productive tests by providing necessary assistance and Q&A through good communication with local partners.
Laboratory tests and technical support.
Routine document procedures.
1) High Technical Education;
2) English: technical (reading of service manuals) + spoken English;
3) Basic knowledge of PC and office applications;
4) Readiness to Business Trips (within the country and abroad);
5) Practical skills of repair by listed categories – is encouraged.
1) Official salary, based on the interview result;
2) holidays – according to КЗоТ;
3) working time 9 – 17:30 from Monday to Friday.